Refund & Exchange Policy:
Inspect your order immediately upon delivery. Test all items before installation to ensure they work properly.
You have 3 days from delivery to request a refund or exchange. After that, we cannot accept returns.
Requirements:
- Item must be unused and in original packaging
- Must be in new, resellable condition (tested but not installed)
- Proof of purchase required (receipt or order confirmation)
Not eligible for return:
- Items kept beyond 3 days without reporting issues
- Custom or personalized orders
- Clearance items
- Promotional sale items
- Installed items
How to return: Contact us within 3 days of delivery. We’ll send you return instructions.
Once we receive and inspect the item, we process refunds within 3 business days to only your original payment method.
Shipping costs are non-refundable.
Wrong, damaged, or defective items: If we sent the wrong product or your item arrived damaged or defective, contact us immediately with photos. We’ll handle all return shipping costs and resolve it right away.
If you received a damaged item, kindly reach out to customer care here
Our Privacy Policy:
At Light Trybe, we understand the importance of protecting your privacy and personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website or purchase our home improvement products. By accessing or using our website and services, you agree to the terms of this Privacy Policy.
Collection of Information:
We may collect personal information from you when you use our website or purchase our products, including but not limited to your name, email address, phone number, and billing information. We may also collect non-personal information, such as your IP address, browser type, and operating system.
Use of Information:
We use the information we collect to fulfill your orders, improve our services, and communicate with you about our products and promotions. We may also use your information for marketing purposes, but we will always give you the option to opt out of receiving marketing communications.
Disclosure of Information:
We will not disclose your personal information to third parties, except as necessary to fulfill your orders or as required by law. We may share your non-personal information with third-party service providers to help us improve our services and website
Security:
We take the security of your information seriously and use industry-standard measures to protect your personal and non-personal information from unauthorized access, use, or disclosure.
Cookies:
We use cookies to personalize your experience on our website and improve our services. You may disable cookies in your browser settings, but this may affect your ability to use our website and purchase our products.
Children’s Privacy:
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will delete that information immediately.
Changes to this Policy:
We may update this Privacy Policy from time to time, and we will post the updated policy on our website. Your continued use of our website and services after we make changes to the policy will constitute your acceptance of the updated policy.
If you have any questions or concerns about our Privacy Policy, please contact us.
Billing Terms and Conditions
By purchasing products from Light Trybe, you agree to the following billing terms and conditions:
Payment:
We accept payment via credit/debit cards, bank transfers, and mobile money. Payment must be made in full at the time of purchase unless other arrangements have been made in advance.
Prices:
All prices listed on our website are in Nigerian Naira (NGN) and are subject to change without notice. Prices do not include shipping, handling, or taxes unless otherwise stated.
Taxes:
You are responsible for paying any applicable taxes, including but not limited to value-added tax (VAT) or sales tax, associated with your purchase. We will add applicable taxes to your order total, where required by law.
Shipping:
We offer shipping only within Nigeria, and shipping costs will vary depending on the size and weight of your order, as well as your location. Shipping costs will be calculated and added to your order total at the time of checkout.
Delivery:
We strive to deliver your order as quickly and efficiently as possible. Delivery times may vary depending on your location and the availability of the product. We will provide you with an estimated delivery date at the time of purchase, and we will notify you of any delays or changes to your delivery schedule.
Security:
We take the security of your personal and payment information seriously and use industry-standard measures to protect your information from unauthorized access, use, or disclosure.
Cancellation:
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel your order and issue a full refund. If your order has already been shipped, you may be responsible for the cost of return shipping.
Changes to Terms and Conditions:
We reserve the right to update or modify these billing terms and conditions at any time without prior notice. Your continued use of our website and services after we make changes to the terms and conditions will constitute your acceptance of the updated terms and conditions.
